Refunds & Exchanges
Returns (Online Only)
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Several types of goods are exempt from being returned:
To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to:
Unit 10 Elms Walk, Wokingham, Berkshire RG40 2FE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns/Exchanges (store purchases)
No refunds are offered on in store purchases unless item is damanged
We will however offer an exchange/credit note
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer any exchange or credit note.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
To complete your exchange, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
If you are shipping an item over £10.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.